Understanding and Improving Everyday Work in Healthcare

Virtual Seminar
16th May 2023
14.00 – 17.30

During this seminar we will be joined by Dr Steven Shorrock, Chartered Ergonomist and Human Factors specialist, Dr Lauren Morgan, chartered Human Factors specialist and Dr Neil Spenceley, Clinical Director of Paediatric Intensive Care and Anaesthesia, Royal Children’s Hospital, Glasgow.

Dr Steven Shorrock – Understanding and improving the reality of human work

Learning from everyday work should be the aim of all efforts to improve organisational functioning and performance. The reality of ‘work-as-done’ (how things really get done) by everyone, in front-line, support, and management roles, influences all aspects of organisational functioning. This session will explore and demystify some key themes and myths:

  • The realities of work at all levels
  • Understanding work-as-done and its proxies
  • Improving how we work

Dr Lauren Morgan – Building Human Factors into the fabric of our hospitals

The design of healthcare environments can significantly influence clinical outcomes, efficiency, staff wellbeing and retention. Healthcare providers and employers who take steps to understand the reality of working practice (work-as-done) soon see the practical benefits to inclusive design. In this session Lauren shares some of the human factors approaches she uses in including staff and patients in designing hospitals and clinical areas.

We will also be joined by Dr Neil Spenceley and his title and topic will be updated shortly.


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